Terms & Conditions and Privacy Policy
TERMS OF MEMBERSHIP
PLEASE ENSURE YOU READ OUR TERMS OF MEMBERSHIP CAREFULLY BEFORE COMPLETING YOUR PURCHASE.
By completing your purchase of membership, you are consenting to our terms. If you do not agree to these Terms of Membership, please refrain from completing your purchase.
Membership of the Wudang Taoist Wellness Academy Online and/or Balance is Possible! Academy (previously known as Wayfinders Academy) grants access to and use of the websites (taoistwellness.online and balanceispossible.com), and the content held therein for the purposes of education, for a confirmed recurring period according to the chosen subscription plan (monthly, quarterly or annually), following a 7 day trial period. Access to and use of these websites, as well as all related websites operated by Balance is Possible Ltd (which includes taoistwellness.online, balanceispossible.com, among others) (collectively the “Site”) are subject to the Terms of Use outlined below these Terms of Membership.
1. Membership Access
Membership of the Taoist Wellness Academy provides access to our online learning platform, including:
- An expanding library of pre-recorded video courses containing lectures, step-by-step instruction and multi-angle demonstrations.
- Exclusive live online sessions for members.
- Full access to the Taoist Wellness community platform.
- Access to the academy via a web browser or the Taoist Wellness mobile app.
Content is provided as a streaming service. Membership grants access to the content while your subscription is active but does not transfer ownership of any materials.
We may add, update, modify or remove content or features from time to time as the academy evolves.
2. Eligibility
Membership is available only to individuals aged 18 or over.
Membership accounts are personal to the member and may not be shared with others.
3. Subscription Plans
We offer subscription memberships which provide full access to academy content.
Current subscription plans include:
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Monthly membership
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Annual membership
Some legacy members may hold quarterly or 6-monthly memberships.
Subscriptions renew automatically at the end of each billing period unless cancelled.
4. Free Trial
New members may be offered a 7-day free trial.
During the trial period:
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You will have full access to the academy.
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No payment will be taken until the trial ends.
If you do not cancel before the trial period ends, your selected subscription will begin automatically and your payment method will be charged.
Free trials are limited to one per person. We reserve the right to suspend or cancel accounts where trial abuse is suspected.
5. Billing and Renewals
All payments are processed securely via our payment partner SamCart.
Accepted payment methods may include:
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Debit or credit card
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PayPal
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Google Pay
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Link
Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.
For annual or quarterly memberships, we may send an email reminder up to approximately 7 days before renewal. However, failure to receive or read this email does not prevent the renewal from taking place.
Members are responsible for managing their subscriptions via their customer portal.
6. Cancellation
Members may cancel their subscription at any time via their customer portal or by emailing us at support@taoistwellness.online.
When a subscription is cancelled:
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No further payments will be taken.
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Access to the academy will continue until the end of the current billing period.
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At the end of that billing period, access will be removed.
Cancelling a membership may also end access to any promotional pricing or discounts associated with that subscription.
7. Refund Policy
Free Trial
The 7-day free trial allows you to explore the academy before committing to a paid membership. You may cancel at any time during the trial to avoid being charged.
Cooling-Off Period
After the first paid subscription charge, new members have a 14-day cooling-off period during which they may request a refund.
Refund requests must be submitted to support@taoistwellness.online within this period.
Renewals
Subscription renewal payments are non-refundable.
Members can cancel their subscription at any time to prevent future charges.
Duplicate Purchases
If you accidentally purchase more than one membership, please contact support immediately.
Where a duplicate subscription is confirmed, the academy may issue a refund for the duplicate charge if the request is made within 14 days of the charge.
Members are responsible for ensuring they do not create multiple active subscriptions.
Older Charges
Outside the cooling-off period, we are not obligated to provide refunds for previous charges.
Refunds outside these conditions may be granted at the academy’s discretion and where required by applicable consumer protection laws.
8. Promotions and Discounts
From time to time we may offer promotional pricing or discounts.
Unless otherwise stated:
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Promotional pricing applies only while the subscription remains active.
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If the subscription is cancelled, the promotion may no longer apply if the member later rejoins.
9. Community Guidelines
Our online community exists to support learning, reflection and shared experience.
Members are expected to engage respectfully and in alignment with the Taoist spirit of kindness, balance and sincerity.
Members must not:
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harass or abuse other members
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post discriminatory or hateful content
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share spam, advertising or promotional material
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distribute academy course materials outside the platform
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share other members’ personal posts or stories without permission
Political or divisive content is not permitted in the community.
Our team may edit, hide or remove posts that do not follow these guidelines.
In rare cases where behaviour repeatedly disrupts the wellbeing of the community, we may suspend or remove a member’s account without refund.
10. Health and Physical Practice Disclaimer
The practices taught within the Taoist Wellness Academy may involve physical movement such as Tai Chi and Qi Gong.
While we welcome students of all abilities, members should ensure that they are able to participate safely.
If you have any medical conditions or physical limitations, we strongly recommend consulting a healthcare professional before beginning any new physical activity.
The academy provides educational instruction only and cannot offer medical advice. Members participate in physical practices at their own discretion and responsibility.
11. Intellectual Property
All academy materials including videos, course content, written materials and community resources remain the intellectual property of Taoist Wellness.
Members may not:
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download, reproduce or distribute course materials
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share login details
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repost or redistribute academy content outside the platform.
12. Platform Availability
The academy platform relies on third-party technology providers. While we aim to provide uninterrupted access, services may occasionally be unavailable due to maintenance, updates or technical issues.
13. Chargebacks
If a member initiates a payment dispute or chargeback with their payment provider without first contacting our support team, we reserve the right to suspend or terminate the account and revoke access to the academy.
14. Governing Law
These Terms are governed by the laws of England and Wales.
Nothing in these Terms limits any consumer rights that may apply under the laws of the country in which you reside.
TERMS OF USE
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
By using this website, you signify your consent to these terms of use. If you do not agree to these Terms of Use, please do not use the website.
Your access to and use of this website, as well as all related websites operated by Balance is Possible Ltd, is subject to the following terms and conditions (“Terms of Use”) and all applicable laws. By accessing and browsing the Site, you accept, without limitation or qualification, the Terms of Use and acknowledge that any other agreements between you and the Site are superseded and of no force or effect:
1. Introduction
These Terms of Use govern access to and use of the websites operated by Balance is Possible Ltd, including:
and any other related websites operated by Balance is Possible Ltd (collectively referred to as the “Websites”).
These Websites provide information, resources and online educational services, including the Taoist Wellness Academy or Balance is Possible! Academy memberships.
By accessing or using the Websites, you agree to comply with these Terms of Use. If you do not agree with these terms, please do not use the Websites.
Certain services available through the Websites, including academy memberships, are also subject to separate Terms of Membership.
2. Purpose of the Websites
The Websites provide educational information and training relating to Taoist philosophy, internal arts, and wellbeing practices including Tai Chi and Qi Gong.
We may update, modify or remove content, features or services from time to time as the academy and related platforms evolve.
3. Eligibility
By using the Websites you confirm that:
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you are at least 18 years old, or
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you are accessing the Websites under the supervision of a parent or guardian.
4. User Accounts
Certain areas of the Websites may require you to create an account.
You agree that:
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account information must be accurate and kept up to date
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your account is personal and may not be shared with others
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you are responsible for activity conducted through your account.
We reserve the right to suspend or terminate accounts where misuse or abuse is suspected.
5. Intellectual Property
All materials available on the Websites, including but not limited to:
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video lessons
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written content
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graphics
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branding
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course materials
are the intellectual property of Balance is Possible Ltd or its licensors.
Access to course content through the Taoist Wellness Academy and Balance is Possible! Academy provides a licence to view the materials for personal use only and does not transfer ownership.
Members or users may not reproduce, distribute, teach, commercially exploit or redistribute any materials without prior written permission.
6. Acceptable Use
When using the Websites you agree not to:
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use the Websites for unlawful purposes
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attempt to gain unauthorised access to systems or accounts
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distribute spam, malware or harmful software
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harass or abuse other users
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copy or distribute academy course materials outside the platform.
We reserve the right to restrict or terminate access where these terms are violated.
7. Health and Wellbeing Disclaimer
The Websites provide educational content relating to wellbeing practices including Tai Chi, Qi Gong and Taoist philosophy.
This content is provided for educational purposes only and does not constitute medical advice.
Participation in any physical practice is voluntary and undertaken at your own discretion. If you have a medical condition or concerns regarding physical activity, you should consult a qualified healthcare professional before participating.
8. Results Disclaimer
The teachings and practices provided through the Websites and academies are intended for educational and personal development purposes.
Individual experiences and results may vary, and we do not guarantee any specific physical, mental or wellbeing outcomes.
9. Third-Party Services
The Websites rely on third-party services including hosting providers, payment processors, learning platforms and mobile applications.
We are not responsible for interruptions or technical issues arising from third-party services outside our control.
10. External Links
The Websites may contain links to third-party websites or services.
We are not responsible for the content or policies of external websites.
11. Website Availability
While we aim to provide uninterrupted access to the Websites, services may occasionally be unavailable due to maintenance, updates, technical issues or third-party disruptions.
12. Force Majeure
We shall not be liable for any failure or delay in providing services where such failure or delay results from events outside our reasonable control, including but not limited to technical failures, internet disruptions, natural disasters, illness, or government restrictions.
13. Limitation of Liability
To the fullest extent permitted by law, Balance is Possible Ltd shall not be liable for indirect or consequential loss arising from the use of the Websites.
Nothing in these Terms excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence or fraud.
14. Changes to These Terms
We may update these Terms of Use from time to time. Updated versions will be posted on the Websites.
Continued use of the Websites constitutes acceptance of the updated terms.
15. Governing Law
These Terms are governed by the laws of England and Wales.
Nothing in these Terms limits any consumer rights that may apply under the laws of the country in which you reside.
PRIVACY POLICY
1. Introduction
This Privacy Policy explains how Balance is Possible Ltd collects, uses and protects personal information when you use:
and any other related websites operated by Balance is Possible Ltd.
We are committed to protecting your privacy and complying with applicable data protection laws including the UK General Data Protection Regulation (UK GDPR).
2. Information We Collect
We may collect the following types of information:
Personal Information
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name
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email address
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account login details
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billing information processed by payment providers.
Account Information
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course progress
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community activity
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membership status.
Technical Information
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IP address
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browser type
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device information
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usage data relating to the Websites.
3. How We Use Your Information
We use personal data to:
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provide access to the Taoist Wellness Academy and Balance is Possible Academy
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manage memberships and user accounts
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process payments through payment providers
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provide customer support
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improve the Websites and services
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send service updates relating to your account.
With your consent we may also send newsletters or educational updates.
You may unsubscribe from marketing communications at any time.
4. Payment Processing
Payments are processed through secure third-party providers including:
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SamCart
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ThriveCart
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associated payment providers such as PayPal or card processors.
We do not store full payment card details on our servers.
5. Third-Party Service Providers
We may use trusted third-party services for:
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website hosting
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course platform services
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payment processing
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email communication
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analytics.
These providers process data on our behalf according to their own privacy policies.
6. Cookies
Cookies are pieces of information that a website transfers to an individual’s computer hard drive for record keeping purposes. Cookies make using our Site easier by, among other things, saving your passwords and preferences for you. These cookies are restricted for use only on our Site, and do not transfer any personal information to any other party. Most browsers are initially set up to accept cookies. You can, however, reset your browser to refuse all cookies or indicate when a cookie is being sent. Please consult the technical information relevant to your browser for instructions. If you choose to disable your cookies setting or refuse to accept a cookie, some parts of the Site may not function properly or may be considerably slower.
The Websites may use cookies to:
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ensure proper website functionality
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remember user preferences
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analyse website traffic.
Where required by law, visitors may be given the option to manage cookie preferences.
Our academies are built in Kajabi. Kajabi uses the following cookies:
| Cookie | Name | Purpose |
|---|---|---|
| _kjb_session | Kajabi session cookie | Tracks your active admin session so you don't need to re-login |
| kjba | Kajabi affiliate token | Tracks which affiliate has referred an offer purchase |
| _abv | Admin bar hidden | Tracks whether the user wishes their admin previewing bar to be hidden |
7. International Data Transfers
Because our services are used globally, personal information may be transferred to or processed in countries outside the UK.
Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.
8. Data Retention
We retain personal data only as long as necessary to provide services, meet legal obligations, or resolve disputes.
9. Your Data Rights
Under applicable data protection laws you may have the right to:
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access your personal data
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correct inaccurate data
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request deletion of your data
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object to certain processing.
Requests can be submitted to:
10. Security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss or misuse.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on the Websites.
12. Contact
For questions about this Privacy Policy or how personal data is handled, please contact:
Company details:
Balance is Possible Ltd
Registered in England and Wales
Company number: 13947115
